Smoke detector in home

Courtesy Frontpoint

Frontpoint offers DIY home security with no contract required and has a smartphone app that allows you to set highly customized notifications. Read this Frontpoint home security review to learn more and determine if the company is the best fit for you.

This Old House Rating: 9.7/10

Many homeowners and renters are finding that traditional hard-wired security systems that require professional installation and lengthy monitoring contracts no longer meet their needs. To fill this void, a number of DIY home security systems have popped up in the past decade, allowing customers to install their own devices that can travel with them if they move. Similarly, the once-standard three-year monitoring contract is falling out of favor.

Frontpoint is one of these new companies. For the past 13 years, it has provided self-installable security hardware and recently did away with its contract requirement. In this Frontpoint home security review, we’ll break down the different packages and equipment the company offers and give an overview of its reputation in the industry to help you determine if it is the best home security company for you.

Pros and Cons of Frontpoint Home Security

Compare the advantages and disadvantages of Frontpoint below:

Frontpoint Home Security Packages

For your convenience, Frontpoint has put together four starter packages plus a build-your-own option. All plans come with a hub and keypad that acts as the base of the system, in addition to sensors and other equipment. Note: Frontpoint includes yard signs, window decals, and door stickers with all systems.

Types of Frontpoint Security Equipment

Here’s a quick overview of the hardware that comes with the various Frontpoint packages, plus add-on equipment to meet your other home security needs.

Hub and Keypad

These two devices represent the central nervous system of a Frontpoint security system, communicating with your home’s sensors and the professional monitoring center. They come equipped with “Crash and Smash protection,” which means that if an intruder attempts to destroy them, they’ll send an alert to the monitoring center. The hub also has a 24-hour battery backup in case of power outages.

Security Sensors

Frontpoint makes three types of sensors: entry sensors, motion detectors, and glass break sensors. Entry sensors can be placed on front doors, back doors, and any windows to send an alert if they’re opened. Motion detectors, as the name implies, trigger an alert in the presence of unauthorized movement. Frontpoint’s glass break sensors are tuned to the sound of shattering glass from windows or cases, and one sensor is enough to cover a whole room.

Frontpoint Touchscreen

While you can arm and disarm your Frontpoint system with the hub and keypad, the touchscreen gives you greater control over smart home systems and intrusion sensors.

Security Cameras

Frontpoint offers four types of security cameras: two for inside your home and two suitable for outside use. Here’s a quick comparison of their features.

While Frontpoint’s cameras are suitable for basic security purposes, they lack some of the nifty features that other companies offer, like person or package recognition.

Additional Security Equipment

Frontpoint offers a number of other environmental sensors, security accessories, and smart home equipment:

  • Garage door tilt sensor
  • Carbon monoxide sensor
  • Flood sensor
  • Smart door lock
  • Wireless light control unit
  • Smart LED bulb
  • Keychain remote
  • Panic pendant

Cost of Frontpoint Home Security

With Frontpoint, you’ll pay for your security equipment upfront without needing a contract. If you’d prefer to finance the equipment on a monthly basis, Frontpoint works with Affirm to offer 3-, 6-, or 12-month payment plans.

The Everyday, Select, and Preferred Plans represent a 20% discount off the total retail price of the equipment, and you’ll receive that same discount with the build-your-own plan.

Here are the prices for individual pieces of hardware:

  • Frontpoint touchscreen: $119.99
  • Door/window sensor: $19.99 each
  • Motion sensor: $29.99 each
  • Glass break sensor: $44.99 each
  • Garage door tilt sensor: $24.99 each
  • Smoke and heat sensor: $44.99
  • Carbon monoxide sensor: $69.99
  • Flood sensor: $24.99
  • Doorbell camera: $149.99
  • Outdoor camera: $169.99
  • Indoor camera: $99.99
  • Premium indoor camera: $199.99
  • Smart door lock: $149.99
  • Wireless light control unit: $49.99 each
  • Smart LED bulb: $24.99 each
  • Keychain remote: $24.99 each
  • Panic pendant: $19.99 each

Although paying for professional monitoring is optional with Frontpoint, you’ll need to pay for one of their plans to get the full use out of the equipment. Unfortunately, the plans are pretty expensive compared to other DIY security systems, which usually stay in the $20–$30 per month range.

  • Interactive Plan ($44.99/month): Includes 24/7 monitoring, full mobile app functionality, wireless and cellular connectivity, alerts and notifications, geo-location, and Crash and Smash protection
  • Ultimate Plan ($49.99/month): Includes everything in the Interactive Plan, live/recorded video streaming, cloud storage, motion-triggered alerts, smart lighting, and smart lock control

Frontpoint used to offer professional monitoring on a one- to three-year contract; however, it’s recently switched over to a month-by-month pricing model.

How Does Frontpoint Work?

Frontpoint’s system only allows for DIY installation, and customers report that it’s a fairly easy process that takes between 30–90 minutes, depending on how much equipment you purchase. There’s no professional installation option, but at least this means no installation or activation fees.

After ordering a Frontpoint system online, you’ll receive the equipment in the mail along with an email to help you get started with installation. The hub and keypad need to be set up first and paired with your WiFi, and then you can install and test the sensors.

If you opt for professional monitoring, Frontpoint works the same as any other home security system. You can set up highly customized alerts and notifications you want to receive through the Frontpoint app or the website.

If the system itself is triggered, it will send an alert to the nearest Rapid Response Monitoring center. A representative will then contact you to see if you need further assistance. To cancel false alarms, customers can call 1-800-932-3822.

Frontpoint Customer Service

Overall, Frontpoint has a good reputation for customer service. Customer support is available Monday through Friday from 8am to 11pm EST and Saturday through Sunday from 10am to 7pm EST.

In addition to a transparent pricing structure, Frontpoint has a 4.6 out of 5 rating on Trustpilot. The company won an Angie’s List Super Service Award several years in a row. Most customer complaints revolve around cancelling monitoring services. To minimize these issues, always read any contract clearly and understand the terms and conditions before signing up for a home security plan.

Warranties and Guarantees

All of Frontpoint’s security packages come with a 30-day free trial. If you decide Frontpoint isn’t right for you, you can mail your security equipment back, and Frontpoint will cover the cost of shipping. Additionally, all of the hardware comes with a three-year warranty on repairs.

Frontpoint Home Security Reviews

Frontpoint maintains an A+ rating with the Better Business Bureau (BBB) for its transparent business practices and good response to customer complaints. Here’s what some customers have to say.

“After being with them for 26 months, I can honestly say that the only problem that I have had with them or their equipment is that the backup battery in the hub failed. They quickly and courteously sent me a new one.” — Charlie V. on 3/20/20

“Beware of shoddy equipment and ‘customer service’ reps that are unable to help. Every support phone call is almost 2 hours in length… and they still have not been able to make the system work as advertised.” — G. Smolens on 4/13/20

Our Conclusion

The This Old House Reviews team gives Frontpoint a 9.7/10 and rates it best for smartphone integration. Frontpoint’s equipment is fairly middle-of-the-road—it’s no high-tech Arlo or Vivint technology, but it gets the job done. The $99.00 price point for the Safe Home Starter Plan is very reasonable, but you’ll have to add extra sensors unless you have a small home.

If you want to self-monitor your system without using a security camera, and if you’re looking for a home security provider with an easy-to-use smartphone app, then Frontpoint may be the right choice for you. For a free quote from Frontpoint, call 833-823-5612 or fill out this quick form.

If you’re still unsure whether Frontpoint is right for you, compare it to other top-rated security companies in the industry.

Frequently Asked Questions about Frontpoint

Does Frontpoint have a money-back guarantee?

Yes, all Frontpoint equipment can be tried free of charge for 30 days.

What add-ons can I include in my Frontpoint package?

Frontpoint offers a full array of add-on equipment, including extra sensors, indoor and outdoor cameras, environmental sensors, and more.

  • Frontpoint touchscreen
  • Door/window sensor
  • Motion sensor
  • Glass break sensor
  • Garage door tilt sensor
  • Smoke and heat sensor
  • Carbon monoxide sensor
  • Flood sensor
  • Doorbell camera
  • Outdoor camera
  • Indoor camera
  • Premium indoor camera
  • Smart door lock
  • WIreless light control unit
  • Smart LED bulb
  • Keychain remote
  • Panic pendant

Does Frontpoint come with home automation?

Frontpoint integrates with Amazon Alexa and Google Home, but the company itself only offers a few automated home devices, namely smart locks and smart lighting.

Can I use Frontpoint without monitoring?

Yes, you can purchase Frontpoint’s equipment and choose to monitor it yourself. However, without a monthly monitoring plan, you won’t have access to features like mobile app control, alerts and notifications, or video streaming.

What does the Frontpoint cancellation process look like?

You can contact Frontpoint customer support at 1-877-602-5276. If you cancel within the first 30 days and return the equipment, you won’t incur any fees. If you’ve signed up for home monitoring though the month-to-month option, you should be able to cancel easily at the end of the month.

Our Home Security Rating Methodology

The This Old House Reviews team is committed to providing comprehensive and unbiased reviews to our readers. This means earning your trust through transparent reviews and having the data to back up our ratings and recommendations. Our rating system for home security providers is on a 100-point scale based on 10 factors:

  • Number of systems (5)
  • Special features (10)
  • Installation options (5)
  • Connectivity and smart home automation (15)
  • Pricing (15)
  • Contract period (5)
  • Warranty (15)
  • Trial period (15)
  • Usability (5)
  • Trustworthiness (10)

Our team reviewed 32 companies and spent 744 hours researching and testing out products to help us compare home security systems on key factors such as package options, cost, reliability, and ease of use. Read more on our methodology here.

To share feedback or ask a question about this article, send a note to our Reviews team at reviews@thisoldhousereviews.com.

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